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911
Emergency Operations
Our services are tailored for key security professionals and enthusiasts. We cater to government employees across military and civil sectors, private security personnel responsible for security operations, and individuals with a professional interest in the security field. Our solutions address the unique challenges faced by these groups, providing them with the tools and knowledge needed to excel in their security-related responsibilities.
Level
Beginner
Duration
5 days (every morning from Sunday to Thursday)
Theoretical Part:
- Brief Overview of 911 Emergency Command & Control Center
- Roles & Responsibilities of 911 Emergency Command & Control Center
- Security incidents and roles of security officers in responding to them
- Theoretical and Practical Training on Emergency scenarios handled by 911 Emergency Command & Control Center
Practical Training:
- Practical exercises on receiving emergency calls and gathering information from incoming 911 calls, and dispatching reports to the relevant emergency services.
- Hands-on training on utilizing the equipment and tools at the 911 Emergency Command & Control Center.
- Techniques for monitoring quality and key performance indicators during 911 calls.
- Daily report writing and documentation skills.
Skills you’ll gain
- Emergency Response
- 911 Call Management
- Competence in Relevant Technology
- Emergency Coordination
Course Agenda
Daily Schedule
Period picker
Module 1
A brief overview of the 911 Emergency Operations Center
Duration:
09:00-12:00
Module 2
The roles provided by the 911 Emergency Operations Center
Duration:
13:00-15:00
Module 1
Security situations and the role of the security officer when responding to them
Duration:
09:00-12:00
Module 2
Knowledge of the basics and principles of dealing with critical and emergency situations
Duration:
13:00-15:00
Module 1
Improving communication skills in dealing with incoming reports
Duration:
09:00-12:00
Module 2
Technologies that include all sources of information and reports
Duration:
13:00-15:00
Module 1
Practical application of some scenarios in how to receive emergency calls
Duration:
09:00-12:00
Module 2
How to use equipment and tools in the 911 Operations Center
Duration:
13:00-15:00
Module 1
How to monitor quality and performance standards in receiving calls
Duration:
09:00-12:00
Module 2
Writing daily reports
Duration:
13:00-14:00
Frequently Asked Questions
Are there any prerequisites for enrolling in this course?
No prerequisites
Are your training courses offered on fixed dates?
Yes, we have a calendar of fixed-date courses throughout the year.
Do you offer on-demand courses?
Yes, we offer on-demand courses when the minimum number of participants (8 participants) has been met. These can be customized around group availability.
Can I request a custom schedule for my organization?
Yes, we offer tailored sessions for groups and organizations. Reach out to discuss your preferred dates and content needs.
What happens if a scheduled course is postponed or cancelled?
Participants will be notified in advance and offered alternative dates.
Will I receive a certificate after completing the course?
Yes, all participants who successfully complete the course will receive a certificate of completion.
Is accommodation included in the training fee?
No. However, we can refer you to an accommodation provider located inside the university.