Rama Alyoubi

تخصص الذكاء الاصطناعي · دفعة 2025

Analyzing Social Determinants of Health in Ontario Hospital Feedback: A Heart Failure Patient Case Study

Social determinants of health are increasingly acknowledged as key factors in achieving equitable, efficient, and patient-centered care. It is now well recognized that factors such as inadequate transportation, economic hardship, language barriers, employment security, and health literacy play a critical role in patient’s care experiences and health outcomes. To this effect, understanding the prevalence of these determinants and their impact on patient care is essential to shaping health services and programs that are inclusive and responsive to community needs. The following project intends to employ Natural Language Processing (NLP) approaches to uncover and help study references to social determinants of health arising from patient experience data. In collaboration with the Investigative Journalism Bureau at the University of Toronto, our lab has acquired 120,000 anonymous patient feedback comments from 45 Ontario hospitals, spanning 2015 to 2020. With support from the Institute for Pandemics (IfP), our lab has previously developed approaches to help mitigate selection biases in comments and analyze trends in patient experiences over time. This research project will build upon our previous work and support our efforts to develop analytic approaches that can help uncover barriers to health equity. Outputs will consist of a departmental presentation and research report.

المشرف: Zahra Shakeri

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